Refund Policy

Summary

We want you to pay only for a service that works for you. This policy explains when we give refunds for Waridi plans. Launch prices are indicative and subject to change at general availability.

Plans this covers

• Free sandbox — $0, including 10 minutes of audio a month. There is nothing to refund.
• Builder — $29 a month, or $22 a month billed yearly.
• Business — $249 a month, or $199 a month billed yearly.
• Enterprise — custom pricing. Refunds follow the terms of your signed agreement.

Trying before you pay

Start with the free sandbox to test voices, transcription and agents with your own audio before you upgrade. We encourage every team to do this first.

Monthly plans

If you upgrade to a monthly plan and the service does not work for you, ask for a refund within 7 days of your first payment and we will refund that payment in full. After that, monthly fees are not refunded, but you can cancel at any time and keep access until the end of the period you paid for.

Yearly plans

Ask within 14 days of starting or renewing a yearly plan for a full refund. After 14 days, we will refund the unused full months, minus any usage above the plan's included amount, if you cancel because of a material problem with the service that we could not fix.

Usage charges

Usage beyond your plan's included minutes or characters is billed after it happens and is not refundable, except where it was caused by an error on our side, such as a billing mistake or an outage that made requests fail.

Service problems

If an outage or defect on our side stops you from using a paid feature, tell us. We will credit or refund the affected period fairly, even outside the windows above.

When refunds do not apply

We do not give refunds where an account is suspended or closed for breaking our Terms of Service, for example misuse of voice cloning or fraudulent calls.

How to ask

Email hello@waridi.io from the address on your account with your plan and the reason. We aim to reply within 5 working days. Approved refunds go back to the original payment method, including mobile money where that was used. Your bank or provider may take extra time to show the funds.

Your legal rights

This policy does not limit any rights you have under Tanzanian consumer protection law or the law of your country.