Telecoms
Answer balance, bundle and SIM questions in natural Swahili, around the clock, without menu trees.
Retire “press one”. Give every caller a conversation.
Waridi Agents and speech infrastructure for organisations that serve millions of people in Swahili.
“Kwa Kiswahili, bonyeza moja…”“Habari! Nikusaidie nini leo?”
The problem
Customer care wasn’t built for how people speak.
Millions of East Africans reach businesses through robotic phone menus and systems that don’t understand them. Callers repeat themselves, get lost in menus and give up. Waridi Agents understand natural Swahili — accents, slang and English mixed in — and resolve the request in one conversation.
Read: The problem with “press one” →Industries
Built for organisations at scale.
Banking & mobile money
Resolve account and transaction queries by voice, with secure hand-off to human agents.
Utilities
Handle outage reports, meter readings and billing calls at peak volume.
Media & broadcast
Dub programmes and localise content into Swahili with Waridi Dub.
Public services
Make government information reachable by phone, in the language citizens speak.
Education
Spoken tutoring, reading support and feedback for learners, in Swahili.
Capabilities
What enterprise includes.
Custom voices & dialects
Brand voices cloned with verified consent, and tuning for your callers’ regions and vocabulary.
Telephony integration
Connect to your contact centre over SIP or WebRTC, with warm transfer to human agents.
Deployment options
Managed cloud, dedicated capacity or private deployment, depending on your data requirements.
Security & data protection
Data processing agreements, retention controls and alignment with Tanzania’s Personal Data Protection Act.